Why is my Android device not compatible with my app?

Last Updated: Sep 22, 2014 04:41PM PDT

Our Android apps are enabled for ALL standard Android operating systems and screen resolutions. Most commonly, when you aren't able to install or update an app, it's because the app isn't designed for a custom device's screen size. Our apps are designed to work on all Android devices with normal Android OS, not customized OS versions.

The Symptoms:

Missing apps in the "My Apps" section of market on phone and website for apps already on my phone.

1.  No "install" button on market app description from my phone.  You could uninstall with a market link, but then no link to install with no hints as to why. 

2.  Through website, it said my Thunderbolt was "incompatible" with many apps I have had in the past and know work.  That is the equivalent of a missing install button in the phone version of market.

3.  Apps already installed couldn't receive updates.

The Solution:

"Changing the LCD density from 200 back to the default 240 dip on my Thunderbolt did the trick. This is a problem that only people with rooted phones can get into. I used ROM Toolbox for the dip changes."

1.  Change LCD density back to stock (requires reboot).

2.  Settings > Applications > Manage applications > All > Market > Force Stop, Clear Cache & Data.

3.  Reboot device. Changes won't show up until you've done so.